Frequently Asked Questions
How do I place an order?
1. On the Home Pageselect a city from the drop down tab in the box marked number 1 or, you can enter your destination zip code in the box on the lower right of the page.
2. Once you find your destination select the products you would like to rent and checkout.
3. Fill in your details on the reservation forms that follow.
4. You will receive an email confirmation within 24 hours.
5. Yes, it’s that simple! To find out more specific details about your area check our Location Details chart
Can I make changes to my order?
Yes. If you need to make changes to your order please log into your account and from there you will be able to make any necessary changes. You will be able to add or remove items, change dates, delivery/ pick up times and addresses. You will receive an order change confirmation via email. Please note that all changes made within 48 hours of the delivery time should also be called in at 1800-304-4866 and are subject to availability.
How far ahead should I place an order?
Ordering as early as possible is the best way to make sure you will get what you need. As soon as you know your traveling dates go on line and book your equipment. Whenever traveling during holiday or summer months try booking several weeks ahead as those are the busiest times. During non holiday or summer months one to two weeks notice is sufficient. We will always try to accommodate last minute orders.
What if I have a last minute order?
Orders placed within 48 hours of the delivery date should be made on line and also called in at
1-800-304-4866. Remember you must receive a confirmation for your order to be processed and delivered.