Traveling Baby Company
Rental Terms and Conditions
It is understood that full size cribs cannot be transported in your vehicle if you decide to change locations. You must contact you local provider and arrange a transfer. Your local provider contact number will be posted on your order confirmation email.
Depending on your destination city there is generally a 2 - 3 hour time window needed for all deliveries and pick ups of baby equipment. Once a selected time window is confirmed for delivery and pick up, it is the clients responsibility to make sure someone is at the location during that time window. If no one is available at the location during your designated delivery or pick up time windows there will be an attempt to reschedule with an additional delivery fee. If the destination is a rental property it is the clients responsibility to inform the property management that they have hired a a baby equipment rental company to deliver and pick up the equipment from the property. If property management is unaware of the rental causing delay of pick up, delivery or loss of product additional fees may apply. If your property is in a gated community and we cannot gain access due to not notifying the guard gate or neglecting to provide a gate code causing delay additional charges may apply.
If you are selecting a porch pick up and delivery on your reservation form the above information is especially important to remember. The renter is responsible for lost or stolen items from a porch even after check out is complete so please make sure all equipment is in a hidden area, side gate or back yard.
If you are staying in a hotel delivery and pick up is usually made from the hotel bell closet. It is the renters responsibility to make sure the equipment is tagged and placed back into the bell closet at the starting hour of the pick up time slot selected. DO NOT check out and leave the equipment in your room. The renter is responsible for lost items in a hotel even after check out is complete so please make sure all equipment is tagged.
Any requests to change delivery or pick up times within a 24 hour period are subject to scheduling availability and may result in a schedule change fee.
Damages/ Lost or Stolen Products
With the exception of high chairs Traveling Baby Company holds a no food or drink policy in all rental equipment (water is OK). Traveling Baby Company Holds a no sand policy on all strollers (strolling the boardwalk on the beach is OK but no strolling in the sand or putting children and or personal items with sand in strollers). The renter agrees that the products must be returned in the condition received or any cleaning fees assessed by Traveling Baby Company will apply to the credit card on file. Please help us keep the equipment clean and safe for our next little guest.
The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file. Note that in the event of a lots item at a hotel, car rental agency, rental property or any other type of delivery and pick up destination Traveling Baby Company will give the renter 72 hours to work with their visited location in order to try and retrieve the lost product. It is not the responsibility of Traveling Baby Company to try and retrieve lost equipment from the renters destination. After the 72 hour time period if the product is not retrieved the card on file will be charged for the cost of the item. Any extra trips to retrieve equipment again may result in an additional delivery fee.
Cancellations & Early Termination
It is understood that travel plans can change. There is a $10 processing charge on all orders canceled prior to 48 hours of the delivery date. Orders canceled within 48 hours of the delivery date will be charged 50% of the original order amount. Refunds on early returns vary from location to location please contact us for more details on your location (1800-304-4866). There are no refunds on early returns during holiday periods or summer months.
Safety is a primary concern when renting baby equipment. All Products are up-to-date and meet current federal safety standards. Products are checked and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at see www.cpsc.gov All equipment is properly cleaned and sanitized before delivery. Sanitation procedures may vary in each location and will always uphold the highest standards. For specific cleaning procedures in a given location please send us an email at CustomerService@TheTravelingBabyco.com
Car Seat Installation
Sorry but car seats cannot be installed for you. Information on installing car seats are generally posted on the car seats themselves. Local fire stations can also install car seats.
Note that certain locations require a 3 day rate on full size cribs. You may book a crib for only 1 or 2 nights but a 3 night charge may apply. There is a 3 item max on orders booked for only 1 or 2 nights.